Hello, I'm
Denial Abnes
Hospitality Professional
14+ years of excellence in restaurant and hotel management across international markets. Transforming hospitality experiences through strategic leadership and operational innovation.
14+
Years
Available for Projects
Remote & On-site
14+
Years Experience
4
Countries
50+
Projects Led
About Me
Passionate hospitality leader with a proven track record of transforming operations, building exceptional teams, and delivering unforgettable guest experiences across diverse markets.
A Glimpse into My Journey
Watch this short video to learn more about my passion for hospitality and my approach to leadership.
My Philosophy
"Great hospitality is not just about service—it's about creating moments that guests remember long after they leave. Success comes from empowering teams to exceed expectations every single day."
My Journey in Hospitality
With over 14 years of experience spanning four countries, I've dedicated my career to excellence in hospitality management. My journey began in India and has taken me across international markets including Kuwait, UAE, and Canada.
I specialize in operational leadership, team development, and strategic planning. My approach combines data-driven decision making with a deep understanding of guest psychology and cultural nuances across different markets.
From spearheading hotel pre-openings to navigating the challenges of a global pandemic, I thrive on transforming complex challenges into success stories. My goal is always to build resilient operations and mentor teams that deliver exceptional service, no matter the context.
Accomplishments
MBA in Hotel Management
Himalayan University
Bachelor's in Business Administration
Madurai Kamaraj University
Certifications & Courses
Diploma in Hotel Management
Strong base in guest relations, F&B operations, and front-of-house service.
Advance Diploma in Human Resource Management
Skilled in staffing, training, and boosting team performance.
Certificate in Restaurant Management
Hands-on knowledge of cost control, menu planning, and service flow.
Food Handler Certification
Extensive knowledge of foodborne illness prevention, HACCP, and kitchen hygiene.
Smart Serve
Trained in responsible alcohol service, guest safety, and regulatory compliance.
Supervisor Health and Safety Awareness
Practical understanding of workplace safety and risk management.
WHMIS
Confident in handling hazardous materials and ensuring safe back-of-house practices.
Work Experience
Food Service Supervisor/Manager
Chuck’s Road House
Oversaw daily operations and staff activities in a high-volume restaurant, ensuring compliance with health, safety, and quality standards while fostering a positive dining experience.
Key Achievements
- Supervised and coordinated activities of food service staff.
- Ensured compliance with health and safety regulations.
- Maintained high standards of food quality and presentation.
- Trained new employees and provided ongoing training for existing staff.
Core Skills Applied
Restaurant Manager
Solo Management Co.
Managed daily operations, ensuring seamless service and high standards of quality. Developed and implemented strategies that significantly boosted sales, even during the COVID-19 pandemic.
Key Achievements
- Pioneered car dining services during COVID-19, maintaining 80% revenue.
- Established delivery partnerships increasing reach by 150%.
- Implemented cost-control measures reducing operational expenses by 25%.
- Maintained 4.5+ star rating across all review platforms.
Core Skills Applied
Assistant General Manager
Royal Goans Beach Resort
General Manager
The Sapphire Comfort Hotel
Guest Service Agent
Jebel Ali Hotels & Resorts
Assistant F&B Manager
Heritage Village Resort
Restaurant Manager
Club Mahindra Resort
Restaurant Supervisor
Hotel Failaka
Skills & Expertise
A comprehensive skill set built through years of hands-on experience in diverse hospitality environments across international markets.
Core Competencies
Food Costing & Quality Control
Expert in menu engineering, cost optimization, and quality assurance systems.
Financial Planning & Budgeting
Advanced financial modeling, P&L management, and revenue optimization.
Training & Development
Comprehensive staff development programs and leadership mentoring.
Customer Service Excellence
Creating exceptional guest experiences and service recovery strategies.
Strategic Orientation
Long-term planning, market analysis, and competitive positioning.
Operations Management
End-to-end operational efficiency and process optimization.
Areas of Specialization
Culinary Operations
Risk Management
International Markets
Continuous Learning
Notable Projects
100%
Launch Target Met
50+
Staff Hired & Trained
15%
Cost Savings
Reopening Royal Goans Beach Club
Royal Goans Group
Spearheaded the complete pre-opening phase, from interior design concepts and staffing to purchasing and comprehensive budget forecasting, ensuring a successful and seamless launch.
Key Achievements
- Led the pre-opening and reopening team, overseeing all aspects from interior design to staffing.
- Developed comprehensive budget forecasts, ensuring financial viability from day one.
- Established all operational workflows and procurement processes for the new resort.
- Successfully launched the resort, meeting all pre-set timelines and quality standards.
Skills Applied
80%
Revenue Maintained
3
New Services
2
Partnerships
COVID-19 Revenue Recovery Strategy
Solo Management Co.
Pioneered innovative service delivery methods during the pandemic, maintaining business continuity and customer relationships by introducing car dining and forging strategic delivery partnerships.
Key Achievements
- Launched car dining services maintaining social distancing.
- Established delivery partnerships with major platforms.
- Implemented contactless payment and ordering systems.
- Maintained 80% of pre-pandemic revenue during peak restrictions.
Skills Applied
32%
Sales Increase
25%
Cost Reduction
+40%
Staff Efficiency
Abu Hasaniya Restaurant Turnaround
Solo Management Co.
Led operational improvements for a newly opened restaurant, implementing strategic changes to boost sales and operational efficiency.
Key Achievements
- Redesigned operational workflows and staff scheduling.
- Implemented new menu engineering and pricing strategies.
- Launched targeted marketing and customer retention programs.
- Established quality control systems and staff training protocols.
Skills Applied
+10%
Avg. Target Exceeded
3
Consecutive Months
Top
Performer
Sustained Sales Excellence at Pizzabar
Pizzabar, Threesixty Mall
Demonstrated exceptional performance by consistently surpassing monthly sales targets for three consecutive months at Pizzabar in Threesixty Mall, significantly contributing to revenue growth.
Key Achievements
- Exceeded monthly sales targets by an average of 10% for three consecutive months.
- Implemented upselling strategies that increased average transaction value by 15%.
- Fostered a competitive yet collaborative team environment focused on sales goals.
- Recognized as a top-performing manager within the mall's food and beverage sector.
Skills Applied
+20%
Occupancy Increase
+15%
F&B Sales Growth
30+
New Partnerships
Strategic Growth at The Sapphire Comfort Hotel
The Sapphire Comfort Hotel
As General Manager, I engineered a multi-faceted strategy to drive revenue and market presence. By forging strategic alliances with key OTAs and TMCs, and launching targeted promotional campaigns, I significantly boosted both room occupancy and F&B sales.
Key Achievements
- Forged new strategic partnerships with Online Travel Agencies (OTAs) and Travel Management Companies (TMCs).
- Designed and executed successful promotional campaigns for both rooms and F&B departments.
- Curated and managed high-impact events, significantly increasing footfall and F&B revenue.
- Achieved a substantial increase in overall hotel occupancy and profitability.
Skills Applied
Let's Connect
Ready to discuss opportunities in hospitality management? I'd love to hear about your projects and explore how we can work together.
Send a Message
I'd love to hear from you. Let's start a conversation.
Contact Information
Multiple ways to reach me